This session aims to explain the true meaning of L&D transformation. Barbara will explore the structure of an L&D Team, its operational model and management, and will discuss the ways in which technology can support everything we do. - You will get insight into case studies of successful companies such as Amazon, Monzo and Spotify, which adopted a radically new perspective with regard to customer experience. - You will learn about the key factors that enable transformation and innovation and the main pitfalls of L&D transformation and successful ways of avoiding them. - You’ll learn about the skills that L&D teams require to succeed in an increasingly advanced technological environment. - You will receive tips on how to support learning strategies through the use of new media, technologies and educational platforms.